SHIPPING INFORMATION

Due to the festive season, some deliveries may be slightly delayed. However you will still receive your tracking information within 48 hours
  • SERVICE: Royal Mail
  • ESTIMATED SHIPPING TIME: 2-3 Business Days
  • RATE: £4.99
  • We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Eloise Beauty products to over 100 destinations worldwide! When you buy your Eloise Beauty products from Global-e, you will see that your payment method is charged by **Global-e// Eloise Beauty **,
    and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).
    You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom
    We aim to deliver standard International orders within 9-15 working days, and express international orders within 2-5 working days. All International orders will be sent by DHL. Your parcel will require a signature so please ensure that delivery can be accepted at the chosen delivery address.
    Occasionally, during holidays or busy periods, international deliveries may take longer. If you have not received your delivery within 15 working days, please contact our customer service team HERE
  • We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Eloise Beauty products to over 100 destinations worldwide! When you buy your Eloise Beauty products from Global-e, you will see that your payment method is charged by **Global-e// Eloise Beauty **,

    and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

    You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom

    We aim to deliver all standard European international orders within 9-15 working days, and all Express European international order within 2-5 working days. All European orders will be sent via DHL.Your parcel will require a signature so please ensure that delivery can be accepted at the chosen delivery address.
  • We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Eloise Beauty products to over 100 destinations worldwide! When you buy your Eloise Beauty products from Global-e, you will see that your payment method is charged by **Global-e// Eloise Beauty **,

    and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

    You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom

    We aim to deliver standard International orders within 9-15 working days, and express international orders within 2-5 working days. All International orders will be sent by DHL. Your parcel will require a signature so please ensure that delivery can be accepted at the chosen delivery address.

    Occasionally, during holidays or busy periods, international deliveries may take longer. If you have not received your delivery within 15 working days, please contact our customer service team HERE


Other Informations

Sadly, due to the terms of postage with FedEx/DHL , we are unable to ship to PO Box addresses as we require a recipient at the shipping address to be available to receive the item. If you are unable to receive your item on the day of delivery, the courier will leave a card with instructions on how to arrange a redelivery, or collect from your local depot.
Countries may impose a customs duty and import tax on goods from abroad. These customs duties and import taxes are beyond our control, and are paid to the governing state of the country in which you reside. Unfortunately, we cannot offer refunds or future accommodations for customers receiving customs duties or import taxes. If you are unable or simply do not wish to pay the customs fee, your package will be returned to us. Upon receipt at our facility in the United Kingdom, you will be refunded for your order. ELOISE BEAUTY is not responsible for any packages gone missing due to leaving it with a neighbour or in a safe place with the instructions you have left with the driver.
All orders require a signature on delivery. If you are not there to sign for your parcel, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.